Intercom logo

We’re Intercom’s product design team. Our tools help businesses and customers talk with each other. You know, like it’s actually the 21st century.

Hi there! ?

We’re a team of ~20 product and content designers in SF, Dublin, and London. Intercom’s a product-driven company, so we work end-to-end to understand customer problems and design workflows, detailed interactions, and visual interfaces. Thanks for visiting! ❤️

From our blog

We value communicating about design and sharing what we’ve learned. Here’s some of our recent writing.

Design case studies

These product design case studies show our key insights from building Intercom.

From the stage

We encourage designers to speak about their work and support them with time, coaching, and more.

What we believe

These beliefs guide all our work, from designing products to growing our global team.

Our vision

Our vision at Intercom is to bring a Messenger-first, personal experience, to all customer and business communication.

Our principles

Principles help us repeat our successes, avoid failures, and align when we make decisions.

Learn more

How we work

How designers work at Intercom is a big part of what makes our team and products different.

We’re making these resources available to you with Creative Commons licensing. This means you can adapt them, re-use them with your teams, and republish them!

Our design processOur design process helps us work in a way that’s aligned with our principles.Learn more

Fundamentals of UI designThese foundational ideas are deeply important, but sometimes forgotten. They set a baseline for how to critique UI design.Learn more

How designers have impactThis is how we think about impact as it relates to product and content design.Learn more

Product and content design levelsTake an up-close look at our expectations for all designers at each level of seniority.Learn more

Get to know us

Meet (some) of the people who make Internet business personal around the world. Our global team is made up of people from over 10 countries!

Meredith Castile

San Francisco

We think big here. And we have to — we’re opening up a new mode of talking online.

Out of everything that makes Intercom a great place, I’ve always felt people are the most important: everyone’s smart, passionate, and fun.

Christine Yeh

San Francisco

It’s awesome to work with a design systems team, product research, and content design at Intercom.

Intercom is a great place to learn. You’ll grow faster because you’re surrounded by smart, motivated, and supportive people.

Jasmine Friedl

Director, Product Design


San Francisco

The keys to great business and customer results are an enabled, challenged, and motivated team. Kindness and care are prerequisites for this.

Patrick Mullen

Principal Product Designer



We have an unfathomable opportunity to vastly improve the way thousands of people work day to day.

Join our team

With designers among its founders, Intercom has always been a vision-first product company. So as a designer here, you’ll directly influence our strategy, shape our systems, and have meaningful product ownership.

We value kindness, so you’ll be able to be yourself, do your best work, and help grow our design culture. You’ll learn faster here than anywhere else.