how-to-make-sense-of-inherited-design

How not to throw baby with the bath water

@kingsidharth

Headout sells experiences (e.g., tours, attractions, events, live shows) across the world. Millions of customers find & book experiences with us using our websites and apps (products). I recently joined the Headout team to solve design & product problems.

We found ourselves amid countless requests for “small design changes” that need attention “asap”. Years of such small design changes done asap had resulted in a fragmented, hard to manage design. There was clear design debt, and we couldn’t keep defaulting on it.

The products support eight languages, and all products evolved with their unique design — from interactions, features to aesthetics. The fragmented state of the design looked like a series of oddly made decisions. The underlying reasons for the design decisions were not clear.

Let’s throw everything away and start from scratch! Amiright? There were too many problems to solve after all, with new ones emerging each day. If this situation sounds familiar, you’ve inherited a product at a high-growth startup, and you may have arrived at a similar conclusion.

However, there’s a problem with that conclusion. It suffers from survivorship bias.

Only a live design gets bugs! Unless we’ve evidence that the design is utterly failing its purpose the design works. Overmore, if we’ve successfully added new features to the design for years — the design is extensible and robust.

It’d be crazy to throw away a system this good without studying it. Not studying it would add unknown risks for the user experience and the business.

The first step was to study the existing design and find the good (helps the user), bad (user doesn’t care), and ugly (deters the user). While going through the process of studying & redesigning the existing products at Headout, I took notes and here’s what I learned.

Design audits are a powerful tool to study existing products and how customers interact with it.

However, halfway through writing the audit goals, I realised my mistake. I was missing critical steps. I didn’t know who the customer was. Who were they, and why were they using our product?

I knew nothing.

So I turned to another design tool — the one that helps us study, understand, and model our customers (with their nuances and market realities) — User Personas.

We didn’t have months, and a large team to conduct detailed research. Existing UX methodologies are compelling, but they fail in agile and startup environments — where clarity is iterative & asynchronous.

With the years of data to study, we took an iterative approach to draw our (provisional) personas:

  1. The existing design
  2. Recorded user sessions for several critical flows
  3. Labelled & structured customer support communication (chats, emails, call recordings)
  4. Data for marketing funnels and their learnings in the paid & organic channels
  5. Existing knowledge of people who’ve been running operations, customer support, and the marketing department
  6. Relevant research published by airline, hospitality, credit card, and other companies

Interview with stakeholders gives us models (that different teams use to understand business or the customer) and a starting point.

Data from sessions recordings, customer support tickets, recorded calls, NPS rating, App Store/Play Store ratings — helped us verify the initial models and add more details. This process gave us a list of 20–25 attributes that affected the customers, and therefore, our business.

Finally speaking to 10 potential users (people who took experiences abroad in the last 6 months, regardless of Headout) helped us reduce the 20–25 attributes to just 7:

  1. The motive matrix– Social, Knowledge, Location/Physical, and Leisure. Different flavours of the motive take the front-seat as the user’s journey evolves
  2. Time at hand / Schedule: flexibility/rigidity in schedule
  3. Cost sensitivity
  4. Specificity / Preferences: Language, Cuisine, and other preferences
  5. Comfort level: Distance from home city/town & prior experience
  6. Who’s booking: Is the customer booking themselves? Do they make the decision?
  7. Who’s accompanying: Who all are coming along for the experience with the customer?

These are all the factors that can affect a customer’s decision. These are not “independent variables” (Eg: Cost sensitivity & specificity are heavily co-related); these attributes describe all possible information that a customer would consider while deciding to buy from headout.

Speaking to the customers also revealed our key-attribute — one attributes that disproportionately affects all other attributes — “Who’s accompanying”. All other factors (price sensitivity, motive, etc.) change depending on who is accompanying the customer.

Using this insight, we draw our user categories (not personas):

  1. Lone Drifter: heading out alone
  2. Partners: heading out with the special someone
  3. Groups: friends, family, coworkers,
  4. Family with Kids: kids change everything

There are several personas in each user categories, but not all prefer us. From here, specific stories of the customers help fill in details, affinities, and help us narrow down to our provisional personas:

Now that we finally have our user, can we begin the audit?

Not yet. We may know that Sam & Rue are likely to land-up on Headout. We don’t know a lot — when do they do this? How many times do they interact with us? What are the different stages of this story? During this evolution, how did different features of Headout become relevant to the customer?

We knew the characters, and maybe even a little about their motives & settings — but we are missing their stories.

E.g., Is Sam more likely to use our search feature than Rue? When would they use it? Would their behaviour be the same?

To help us understand how the customers’ journey evolves, and what information/action is necessary at what stage, we turn to another excellent design tool — UX Maps.

There are two specific maps we used — Experience Maps and User Journey Maps.

Think of experience map has the full-picture story outline. How was the customer’s life before, after, and regardless of Headout? What happens way before the customer even decides to go for experience? How does the journey evolve?

Experience Map gives us the framework to split the customer story in logical part, see various factors that affect customer’s psychology, and when we zoom-in to specific customer-product interactions — we begin to draw our high-resolution “User Journey Maps”.

A journey map tracks a specific persona, performing tasks to achieve a specific goal (Sue searching for experience, Pam booking for her and her friends). We detail out each step they take throughout their journey.

With this clarity — we can finally make an exhaustive list of “use cases” — the feature or flow we are auditing, must be measured against these use cases. (Eg: For the search feature, the use cases could be results, global results, no results, multi-lingual, and so on)

Using this list of use-cases, we can go through each feature and flow and objectively measure how good/bad/ugly the existing design is for the mentioned use-case.

A report on how well the existing design covers the given use-cases would be our audit report. Finally, we are ready.

Coming back to our use cases — this is what a rough derivation looks like:

The questions depend on the goal of your audit, and of course, the background work we’ve done so far.

We used customer support tickets, customer feedback, stakeholder feedback, recorded session, and some first principle thinking to answer the audit question.

The result was a lengthy list — what works, what needs improvement, and what’s broken. However, not all issues are equally important.

We need some way to validate further and prioritise our list. We did this in two steps:

First, we rated each step, interaction, and state (within a feature or a flow) on a simple scale:

-1 — deters the user

0 — works but needs improvement

1 — works well as it is

This helped us rank what parts are more broken than the other (as per the audit).

Second, we use conversion and funnel data to see validate & find further patterns in user behaviour. (E.g.: The audit may find step X is broken in the funnel, but how many people get stuck there or abandon? Can we measure the behaviour in some way?)

These steps helped us focus on the critical problems, keep related issues in mind, and ignore the rest.

Now we finally understand how the existing design works, and why it works. We also understand the dependencies and edge cases better. Now we can begin to redesign.

We have much to start our redesign:

  1. The User Journey Maps: to help us see the overall problem the design must solve for
  2. The Use Cases: from the user journey map, give us a full range of cases to design for
  3. The Existing Design: especially the parts that work well (don’t fix what’s not broken)
  4. The List of Problem Statements: from the audit report, the parts that don’t work in the existing design

Now we can make informed decisions about how to redesign each workflow, use case, step, component, and state.

At this point, we can go back to storyboarding or journey mapping to make sense of audit data; we can also think about a style guide, component library or a design system. However, that topic and the process of redesign deserves a separate post.

There’s a pattern of questions that repeatedly emerges during the process:

  • Should we redesign this
  • Should we throw this away?
  • Should we keep this to redesign later?
  • Should we merge the duplicate functionality here?

I use the following decision tree to help me find the answer:

You’d need the audit to answer these questions. If you didn’t audit a particular design/feature/element — don’t redesign it.

  1. Remove whatever hampers the user
  2. Replace duplicate & weak features with single powerful ones
  3. Redesign dead-ends
  4. Refine & reintegrate what works with the rest of the system

If the answer is not clear or doesn’t feel right, there could be two reasons:

  1. You need to break down the feature/state/element further and ask the questions again
  2. Your audit is missing some critical information

During my first 60 days at Headout, I took notes of my thoughts, questions, ideas, and discussions. This post consolidates my learnings from those first 60 days.

The tools I’ve shared here are age-old, and the design industry swears by them. However, instead of following a checklist blindly — I wanted to (re)discover what tools are relevant and why.

The short deadlines and a small team forced us to rethink how to break free from the prescribed templates, checklist, and processes and find something that works for our market, customer, and business realities.

Most important — study the existing design and how your customers use it before you redesign.

How do you make sense of inherited design? Do you use any of the tools I shared? How have you tweaked the process to improve the quality & relevance of the outcome — both in design artefacts & final designs?

Let me know in the comments or on twitter.


221 comments

  1. Hi there Dear, are you genuinely visiting
    this web page regularly, if so afterward you will without doubt take good experience.

  2. It’s nearly impossible to find experienced people for this subject,
    but you seem like you know what you’re talking about!
    Thanks

  3. I know this if off topic but I’m looking into
    starting my own blog and was curious what all is needed to get set up?
    I’m assuming having a blog like yours would cost a pretty penny?
    I’m not very web savvy so I’m not 100% positive. Any
    suggestions or advice would be greatly appreciated.
    Many thanks

  4. Hey there! I understand this is somewhat off-topic however I
    needed to ask. Does building a well-established blog such
    as yours take a large amount of work? I’m brand
    new to blogging however I do write in my journal everyday.
    I’d like to start a blog so I can easily share my own experience
    and feelings online. Please let me know if you have any suggestions or
    tips for brand new aspiring bloggers. Appreciate it!

  5. Good post. I learn something new and challenging on blogs
    I stumbleupon everyday. It will always be helpful to read through articles from other writers
    and use something from their web sites.

  6. A fascinating discussion is worth comment. There’s no doubt that that
    you should publish more about this topic, it
    might not be a taboo subject but generally people do not speak about these issues.
    To the next! Cheers!!

  7. Hmm it looks like your blog ate my first comment (it was extremely long) so I guess I’ll just sum it up
    what I submitted and say, I’m thoroughly enjoying your blog.
    I as well am an aspiring blog writer but I’m still new
    to the whole thing. Do you have any tips for newbie blog writers?
    I’d certainly appreciate it.

  8. Hi! I know this is sort of off-topic but I needed to ask.

    Does running a well-established website such as yours require a massive amount work?
    I am brand new to blogging however I do write in my journal daily.
    I’d like to start a blog so I can share my experience
    and feelings online. Please let me know if you have any kind of recommendations or tips for new
    aspiring blog owners. Thankyou!

  9. Good day I am so excited I found your blog page, I really found you by accident, while I was
    looking on Bing for something else, Anyways I am here now and would just like to say
    thanks a lot for a marvelous post and a all round enjoyable blog (I also love the theme/design),
    I don’t have time to read it all at the minute but I have book-marked it and also included
    your RSS feeds, so when I have time I will be back to read much more, Please do keep up the
    excellent job.

  10. Hi would you mind stating which blog platform you’re working with?
    I’m going to start my own blog soon but I’m having a tough time
    making a decision between BlogEngine/Wordpress/B2evolution and Drupal.
    The reason I ask is because your layout seems different then most blogs and I’m looking for something unique.
    P.S My apologies for getting off-topic but
    I had to ask!

  11. I am not sure where you are getting your information, but
    good topic. I needs to spend some time learning much more or understanding more.
    Thanks for wonderful information I was looking for
    this info for my mission.

  12. Pretty section of content. I just stumbled upon your blog and in accession capital to assert that I acquire actually enjoyed account your blog
    posts. Anyway I will be subscribing to your feeds and even I achievement you
    access consistently quickly.

  13. This is really interesting, You’re an overly skilled blogger.

    I’ve joined your feed and look forward to searching for more of your magnificent post.
    Additionally, I have shared your site in my social
    networks

  14. Fantastic items from you, man. I’ve have in mind your stuff prior to and
    you’re simply extremely fantastic. I actually like what you have bought
    right here, really like what you are stating and the way in which during which you say
    it. You make it entertaining and you continue to care for to stay it sensible.

    I cant wait to learn far more from you. That is actually a great web site.

  15. Sweet blog! I found it while searching on Yahoo News. Do you have any suggestions on how to get listed in Yahoo
    News? I’ve been trying for a while but I never seem to get there!
    Thank you

  16. Hello there, I found your site by the use of Google whilst looking
    for a similar matter, your site came up, it appears to be like great.
    I’ve bookmarked it in my google bookmarks.
    Hello there, just turned into alert to your blog via Google, and located
    that it is truly informative. I’m gonna watch out for brussels.
    I will be grateful should you proceed this in future.
    Numerous folks can be benefited out of your writing.
    Cheers!

  17. I am curious to find out what blog platform you’re working with?
    I’m experiencing some minor security issues with my latest website and I’d
    like to find something more safe. Do you have any recommendations?

  18. Hi there! This post could not be written any better!
    Reading this post reminds me of my previous room mate! He
    always kept chatting about this. I will forward this article to him.

    Pretty sure he will have a good read. Many thanks for
    sharing!

  19. No matter if some one searches for his vital thing, therefore he/she
    needs to be available that in detail, thus that thing is maintained over here.

  20. After I initially commented I seem to have clicked on the -Notify me when new comments are added- checkbox and from now on each time a comment is added I receive 4 emails
    with the same comment. Perhaps there is an easy method you can remove me from that service?
    Kudos!

  21. Hmm is anyone else experiencing problems with the images on this
    blog loading? I’m trying to find out if its a problem on my end or if it’s the blog.
    Any responses would be greatly appreciated.

  22. Hello excellent website! Does running a
    blog similar to this require a large amount of work? I have no
    knowledge of programming however I was hoping to start my own blog soon. Anyway, if you have any recommendations or tips for new blog owners please share.
    I know this is off topic but I just needed to ask.
    Thanks!

  23. Howdy I am so grateful I found your blog, I really found you by accident,
    while I was browsing on Askjeeve for something else, Anyhow I am here now and would just like to say thanks
    a lot for a tremendous post and a all round entertaining blog
    (I also love the theme/design), I don’t have time to read it all at the minute but I have
    saved it and also added your RSS feeds, so when I have time
    I will be back to read much more, Please do keep up the superb job.

  24. Hi there all, here every person is sharing these experience, thus
    it’s nice to read this website, and I used to
    pay a visit this website all the time.

  25. Hello there I am so glad I found your blog page, I really found you by
    error, while I was looking on Askjeeve for something else, Anyhow I am here now and would just like to say many thanks for a tremendous post and a all
    round thrilling blog (I also love the theme/design), I don’t have time to browse it all at the moment but I have book-marked it and also added in your RSS feeds,
    so when I have time I will be back to read much more, Please do keep up the
    fantastic jo.

  26. I’ve been exploring for a little for any high-quality articles or blog posts in this kind of house .
    Exploring in Yahoo I eventually stumbled upon this site.
    Reading this information So i am satisfied to convey that I have a very just right uncanny feeling I
    came upon just what I needed. I most indisputably will make certain to don?t
    omit this web site and give it a look regularly.

  27. I am not sure where you’re getting your info, but good topic.
    I needs to spend some time learning much more or understanding more.
    Thanks for excellent information I was looking for this info for my mission.

  28. My programmer is trying to persuade me to move to .net from PHP.
    I have always disliked the idea because of the costs.
    But he’s tryiong none the less. I’ve been using Movable-type on various websites
    for about a year and am anxious about switching to another platform.
    I have heard excellent things about blogengine.net.

    Is there a way I can import all my wordpress posts into it?
    Any kind of help would be really appreciated!

  29. Hello this is somewhat of off topic but I was wanting to know if blogs
    use WYSIWYG editors or if you have to manually code with HTML.
    I’m starting a blog soon but have no coding know-how so I wanted to get guidance from
    someone with experience. Any help would be
    enormously appreciated!

  30. Your style is so unique in comparison to other folks I have read stuff from.
    Thank you for posting when you’ve got the opportunity, Guess I will just book mark this site.

  31. We’re a bunch of volunteers and starting a new scheme in our
    community. Your site provided us with useful info to work on. You’ve done an impressive task and our entire community will likely
    be thankful to you.

  32. I’m really enjoying the theme/design of your weblog.
    Do you ever run into any web browser compatibility issues?
    A couple of my blog visitors have complained about my website not working correctly in Explorer but looks great
    in Chrome. Do you have any recommendations to help fix this problem?

  33. You’ve made some good points there. I checked on the internet for additional information about the issue and found most individuals will go along with your views on this website.

  34. Greetings! Very helpful advice in this particular
    article! It is the little changes which will make the most significant changes.
    Thanks a lot for sharing!

  35. If you are going for best contents like I do, just pay a quick visit this site
    daily for the reason that it presents feature contents, thanks

  36. Oh my goodness! Amazing article dude! Thank you so much, However I am
    going through difficulties with your RSS.
    I don’t know why I am unable to join it. Is there anyone else getting
    similar RSS issues? Anyone that knows the solution can you kindly respond?
    Thanx!!

  37. Hey this is kinda of off topic but I was wondering if blogs use WYSIWYG editors or if
    you have to manually code with HTML. I’m starting a blog soon but
    have no coding experience so I wanted to get advice from someone with
    experience. Any help would be greatly appreciated!

  38. Hello! This is my first visit to your blog! We are a team of volunteers and
    starting a new project in a community in the same niche.
    Your blog provided us valuable information to work
    on. You have done a extraordinary job!

  39. An impressive share! I’ve just forwarded this onto a co-worker who was conducting a little research on this.
    And he actually ordered me breakfast because
    I found it for him… lol. So let me reword this….
    Thanks for the meal!! But yeah, thanx for spending the
    time to discuss this matter here on your web page.

  40. Please let me know if you’re looking for a article
    author for your weblog. You have some really great posts and I think I would be a good asset.
    If you ever want to take some of the load off,
    I’d absolutely love to write some content for your blog in exchange for a link back to
    mine. Please shoot me an email if interested.

    Thank you!

  41. It’s a pity you don’t have a donate button! I’d without a doubt donate to this
    superb blog! I suppose for now i’ll settle for book-marking and adding your RSS feed to my Google account.

    I look forward to fresh updates and will talk
    about this blog with my Facebook group. Chat soon!

  42. Excellent blog here! Also your web site loads up very fast!

    What host are you using? Can I get your affiliate link to your host?

    I wish my web site loaded up as fast as yours lol

  43. I was suggested this website by my cousin. I am not sure whether this post is written by him as nobody else
    know such detailed about my difficulty. You are amazing! Thanks!

  44. Hey there! I know this is somewhat off topic but I was wondering which blog platform are you using for this website?
    I’m getting fed up of WordPress because I’ve had problems
    with hackers and I’m looking at alternatives for another platform.
    I would be great if you could point me in the direction of a good platform.

  45. Wonderful site you have here but I was curious about if you
    knew of any community forums that cover the same topics talked about here?
    I’d really like to be a part of group where I can get responses from other experienced individuals that share the same interest.

    If you have any suggestions, please let me know.
    Appreciate it!

  46. of course like your web site however you have
    to take a look at the spelling on several of your posts.
    Many of them are rife with spelling problems and I to find
    it very troublesome to inform the reality nevertheless I’ll certainly come again again.

  47. My relatives always say that I am killing my time here at web, but I know I am getting experience daily
    by reading such fastidious articles or reviews.

  48. First off I want to say awesome blog! I had a quick question in which I’d like to ask if you do
    not mind. I was interested to know how you center
    yourself and clear your head prior to writing. I have had a difficult
    time clearing my mind in getting my ideas out. I do enjoy writing but it
    just seems like the first 10 to 15 minutes are generally wasted just trying to figure out how
    to begin. Any recommendations or tips? Many thanks!

  49. You’re so interesting! I don’t think I’ve read through anything
    like that before. So wonderful to find somebody with
    some original thoughts on this subject matter. Really..
    many thanks for starting this up. This site is something that is needed on the web, someone with a bit of
    originality!

  50. I just couldn’t go away your site prior to suggesting
    that I actually loved the standard information a
    person supply for your guests? Is gonna be back ceaselessly to investigate
    cross-check new posts

  51. Awesome blog! Do you have any suggestions for aspiring writers?
    I’m planning to start my own website soon but I’m
    a little lost on everything. Would you recommend starting
    with a free platform like WordPress or go for a paid
    option? There are so many choices out there that I’m totally
    confused .. Any ideas? Thanks!

  52. I was curious if you ever thought of changing the structure of your website?
    Its very well written; I love what youve got to say. But maybe you could a little
    more in the way of content so people could connect with it
    better. Youve got an awful lot of text for only having one or
    2 images. Maybe you could space it out better?

  53. Howdy! I know this is kind of off topic but I was wondering if you knew where I could locate a captcha plugin for my comment
    form? I’m using the same blog platform as yours and I’m having trouble finding
    one? Thanks a lot!

  54. Your style is really unique in comparison to other folks I
    have read stuff from. I appreciate you for posting when you’ve got the opportunity,
    Guess I will just book mark this site.

  55. Thank you, I’ve recently been searching for info approximately this topic for ages and yours is the best I have discovered till now.
    However, what about the conclusion? Are you positive in regards
    to the supply?

  56. I’m extremely impressed with your writing skills and also
    with the structure on your blog. Is this a paid theme or did you modify it your self?
    Either way stay up the excellent high quality writing, it is uncommon to see
    a great blog like this one these days..

  57. An impressive share! I have just forwarded this onto a friend who had been conducting a little homework on this.
    And he actually bought me breakfast simply because I stumbled
    upon it for him… lol. So let me reword this…. Thanks for the meal!!
    But yeah, thanks for spending some time to talk about this
    subject here on your web page.

  58. Hmm it looks like your website ate my first comment (it was super long) so I guess I’ll just sum
    it up what I had written and say, I’m thoroughly enjoying your
    blog. I as well am an aspiring blog writer but I’m still new to
    the whole thing. Do you have any tips and hints for inexperienced blog writers?
    I’d really appreciate it.

  59. Heya just wanted to give you a quick heads up and let
    you know a few of the images aren’t loading correctly.
    I’m not sure why but I think its a linking issue. I’ve tried
    it in two different browsers and both show the same outcome.

  60. I am really impressed with your writing skills and also with the layout on your blog.
    Is this a paid theme or did you modify it yourself?
    Either way keep up the excellent quality writing, it’s rare to see a great blog like this
    one nowadays.

  61. It’s in point of fact a great and useful piece of info.
    I’m satisfied that you just shared this useful info with us.
    Please stay us up to date like this. Thank you for sharing.

  62. Have you ever considered publishing an e-book or guest authoring on other sites?
    I have a blog based on the same ideas you discuss and would love
    to have you share some stories/information. I know my viewers would enjoy your
    work. If you are even remotely interested, feel free to send me an e-mail.

  63. It’s a shame you don’t have a donate button! I’d most certainly donate to this fantastic blog!
    I suppose for now i’ll settle for book-marking and adding
    your RSS feed to my Google account. I look forward to new updates and will talk about this website with my Facebook group.
    Chat soon!

  64. First off I want to say terrific blog! I had a quick question that I’d like to ask
    if you do not mind. I was curious to find out how you center yourself and clear your head before writing.

    I have had a tough time clearing my thoughts in getting my ideas out.
    I truly do take pleasure in writing however it just seems like the first
    10 to 15 minutes tend to be lost simply just trying to
    figure out how to begin. Any ideas or hints? Thank you!

  65. Hello just wanted to give you a quick heads up. The words in your article seem to be running off the
    screen in Ie. I’m not sure if this is a formatting issue or something to do with internet
    browser compatibility but I thought I’d post to let you know.
    The design and style look great though! Hope you get the issue solved soon. Cheers

  66. Thanks for ones marvelous posting! I actually enjoyed reading it,
    you’re a great author.I will make certain to bookmark your blog and will come back from now on. I want
    to encourage you continue your great job, have
    a nice holiday weekend!

  67. Do you mind if I quote a few of your articles as long as I
    provide credit and sources back to your site? My website is
    in the exact same niche as yours and my users would definitely benefit from a lot of
    the information you present here. Please let me know if this
    okay with you. Thanks!

  68. I’m not sure why but this blog is loading extremely slow for me.

    Is anyone else having this issue or is it a issue on my end?
    I’ll check back later and see if the problem still exists.

  69. Pretty section of content. I just stumbled
    upon your web site and in accession capital to assert that I get
    in fact enjoyed account your blog posts. Anyway I will be
    subscribing to your feeds and even I achievement you access consistently fast.

  70. I absolutely love your blog and find most of your post’s to be just what I’m looking for.
    can you offer guest writers to write content to suit
    your needs? I wouldn’t mind composing a post or elaborating on a number of
    the subjects you write related to here. Again,
    awesome blog!

  71. Oh my goodness! Amazing article dude! Many thanks, However
    I am going through difficulties with your RSS. I don’t know the reason why I can’t subscribe to it.
    Is there anyone else having similar RSS problems?
    Anyone who knows the solution can you kindly respond?
    Thanx!!

  72. Hi, I do believe this is an excellent blog. I stumbledupon it
    😉 I’m going to come back yet again since i have bookmarked it.

    Money and freedom is the best way to change, may you be rich and continue to help other people.

  73. Howdy I am so glad I found your blog page, I really found you by
    mistake, while I was looking on Yahoo for something else, Regardless I am
    here now and would just like to say cheers for a remarkable post
    and a all round thrilling blog (I also love the theme/design),
    I don’t have time to browse it all at the moment but I have
    book-marked it and also added your RSS feeds, so
    when I have time I will be back to read much more, Please do
    keep up the great job.

  74. I would like to thank you for the efforts you have put in penning this
    website. I really hope to view the same high-grade content from you in the future
    as well. In truth, your creative writing abilities has
    encouraged me to get my own, personal website now 😉

  75. Simply want to say your article is as astonishing. The clearness for your put up
    is just nice and i could think you are a professional on this subject.

    Fine together with your permission allow me to clutch your feed to stay up to
    date with forthcoming post. Thanks one million and please keep up the gratifying work.

  76. Hi! I know this is somewhat off-topic however I needed to ask.
    Does running a well-established blog such as yours take a lot of work?
    I’m completely new to operating a blog however I do write in my diary
    everyday. I’d like to start a blog so I can share my personal experience and thoughts online.
    Please let me know if you have any kind of ideas or tips for brand
    new aspiring blog owners. Appreciate it!

  77. Greetings! I know this is kind of off topic but I was wondering if you knew where I could find a captcha plugin for my comment form?
    I’m using the same blog platform as yours and I’m having problems finding one?
    Thanks a lot!

  78. I just could not depart your web site before suggesting that I extremely loved the usual information a person supply on your
    guests? Is gonna be back ceaselessly to check out new posts

  79. Hi there! Someone in my Myspace group shared this site with us so I came to look
    it over. I’m definitely loving the information. I’m book-marking and will be tweeting this to my
    followers! Outstanding blog and terrific design and style.

  80. Hello! I’m at work surfing around your blog from my new iphone!

    Just wanted to say I love reading your blog and look forward to all
    your posts! Carry on the superb work!

  81. With havin so much content do you ever run into any problems of plagorism
    or copyright violation? My blog has a lot of exclusive content I’ve either
    created myself or outsourced but it appears a lot
    of it is popping it up all over the internet without my permission. Do you know any ways to help
    stop content from being stolen? I’d truly appreciate it.

  82. It’s perfect time to make some plans for the future and it is
    time to be happy. I’ve read this post and if I could I wish to suggest
    you some interesting things or tips. Maybe you could write next articles referring to this article.
    I desire to read more things about it!

  83. Hey I know this is off topic but I was wondering if you knew of any widgets
    I could add to my blog that automatically tweet my newest
    twitter updates. I’ve been looking for a plug-in like this for quite some time and
    was hoping maybe you would have some experience with something like this.

    Please let me know if you run into anything.
    I truly enjoy reading your blog and I look forward to your new updates.

  84. I just like the valuable info you supply in your articles.
    I will bookmark your weblog and check once more right
    here frequently. I am somewhat sure I will be told a lot of new
    stuff proper right here! Best of luck for the following!

  85. I am really loving the theme/design of your weblog. Do you ever run into any internet
    browser compatibility problems? A small number of my blog readers have
    complained about my blog not working correctly in Explorer but looks great in Firefox.
    Do you have any ideas to help fix this issue?

  86. I have been surfing online more than 2 hours today, yet I never found
    any interesting article like yours. It is pretty worth enough for me.
    In my view, if all web owners and bloggers made good
    content as you did, the web will be a lot more useful than ever before.

  87. An impressive share! I’ve just forwarded this onto a coworker who has been doing a
    little research on this. And he actually bought me lunch
    due to the fact that I stumbled upon it for him…
    lol. So let me reword this…. Thank YOU for the meal!!
    But yeah, thanks for spending some time to talk about this topic here on your
    web site.

  88. Write more, thats all I have to say. Literally, it seems as though you relied on the video to make your point.
    You obviously know what youre talking about, why waste your intelligence on just posting videos to your blog when you could be giving us something informative to read?

  89. I will immediately seize your rss feed as I can not in finding your e-mail
    subscription link or e-newsletter service. Do you’ve
    any? Please permit me understand in order that I may just subscribe.
    Thanks.

  90. Heya just wanted to give you a quick heads up and let you know
    a few of the images aren’t loading correctly. I’m not sure
    why but I think its a linking issue. I’ve tried it in two different browsers and both show the same outcome.

  91. I need to to thank you for this good read!! I absolutely enjoyed every little bit of it.

    I have you saved as a favorite to look at new things you post…

  92. Hey there! This is my first visit to your blog! We are a
    team of volunteers and starting a new initiative in a community in the same niche.
    Your blog provided us beneficial information to work on. You have done a wonderful job!

  93. Hello! I could have sworn I’ve visited this blog before but after going
    through some of the articles I realized it’s new to me.
    Anyhow, I’m certainly happy I came across it and I’ll be bookmarking it and checking back frequently!

  94. You really make it seem so easy with your presentation but
    I find this matter to be really something which I think I would never understand.
    It seems too complicated and extremely broad for me. I’m
    looking forward for your next post, I will try to get the hang of it!

  95. Hello! Would you mind if I share your blog with my twitter group?
    There’s a lot of folks that I think would really enjoy your content.
    Please let me know. Many thanks

  96. Thanks on your marvelous posting! I really enjoyed reading it, you are a great author.
    I will remember to bookmark your blog and definitely will
    come back down the road. I want to encourage that you continue your great work, have a
    nice day!

  97. Hmm is anyone else having problems with the images on this blog loading?
    I’m trying to figure out if its a problem on my
    end or if it’s the blog. Any responses would be greatly appreciated.

  98. Every weekend i used to pay a visit this website, because
    i want enjoyment, as this this web site conations genuinely pleasant funny information too.

  99. Incredible! This blog looks just like my old one! It’s
    on a totally different subject but it has pretty much the
    same layout and design. Excellent choice of colors!

  100. Hey there would you mind sharing which blog platform
    you’re using? I’m planning to start my own blog soon but I’m having a tough time making a decision between BlogEngine/Wordpress/B2evolution and Drupal.
    The reason I ask is because your layout seems different then most blogs and I’m looking for something unique.
    P.S My apologies for being off-topic but I had to ask!

  101. My family all the time say that I am wasting my time here at web, except I know I am getting familiarity everyday by reading thes nice articles or reviews.

Leave a Reply

Your email address will not be published.