We’ve often said that the key to engaging your customers is to send the right message to the right person, at the right time.
The same is just as true about our content. That’s why we’d love to learn more about you – our Inside Intercom readers and podcast listeners. Take this 10-minute survey to let us know exactly what you need from our content to help you excel at your job in 2020.
You’ll also be in with the chance to win one of three annual Premium Spotify subscriptions, so you can keep up to date all the latest tech and business podcasts (including Inside Intercom ?). Get the full details below.
“Your suggestions will directly influence what content we create, who we interview, and how we deliver content to you”
Help influence what we create
Whether it’s new topics you’d love to learn more about, experts you’re eager for us to interview, or preferences for the types of content we create – we want to hear it all.
This isn’t a vanity exercise. Your suggestions will directly influence what content we create, who we interview, and how we deliver all of this content to you in 2020 and beyond.
The prize – keep up to date with the latest tech podcasts
We’re giving three lucky readers the chance to win an annual Premium Spotify subscription each – these are a few of the tech and business podcasts we recommend checking out:
- Vox’s Recode Decode
- Tales of Silicon Valley
- 99% Invisible
- MailChimp’s Going Through It
- Inside Intercom
Winners will be notified by email in early January.
Thanks for sharing your feedback, and good luck!

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Ship outcomes, not just features, with the Product Impact Framework
How can you determine whether the features you release are leading to positive outcomes for your business? We use the Product Impact Framework to clarify how one leads to the other.
Marketing
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Push notifications: The key channel marketers are forgetting (and need)
Learn how to create personal, relevant, and well-timed push notifications to help users achieve their goals in real time.

Growth
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Ok, Google: Scale my SaaS business
Google’s Matt Rogers discusses the challenges faced by SaaS companies both starting out and scaling in today’s swiftly evolving market plus AI trends in SaaS.