The way we consume media has been changing for decades. Over the last 30 years, we’ve gone from renting VHS tapes at Blockbuster, to watching user-generated videos to our heart’s content on YouTube, to bingeing an entire series in one day on Netflix. With 2020 set to be another crazy year in the streaming market, here we will look at how marketers can achieve success among the evolving landscape, whether promoting a streaming service or taking advantage of associated advertising channels to promote a brand or product.

What’s coming in 2020?

Last year felt like something of a turning point. The growing and powerful trend towards streaming was universally acknowledged and not even the most ardent traditional powerhouses could afford to pretend otherwise. Established cable networks announced their own alternatives to the likes of Netflix. And finally, long after their ownership model through iTunes became obsolete, Apple entered the fray with Apple TV . In fact, in November 2019 alone, three huge global brands launched their own streaming services: Disney , Apple TV and Britbox from the BBC. 

And there are no signs of a slow down in 2020. HBO Max, Peacock and Quibi are just a fraction of the services due to launch next year making the market more cluttered than ever.

But with such an abundance of choice for users and the shadow of the behemoth that is Netflix looming, how can any new service hope to stand out?

A marketer’s weapons

The launch of all these new brands hasn’t escaped users’ notice, but it’s not necessarily been greeted well. A recent Deloitte study found that 47% of users were frustrated by the growing number of streaming services they need to access their favorite content. This was perfectly demonstrated last year in the UK when Britbox, a joint venture by the BBC and ITV was launched. It garnered a huge amount of negative press and chatter on social media, as users expressed frustration not only at the fact they already pay an annual license fee to the BBC for its content but that many of their best shows would now be removed from Netflix giving the public no choice but to pay twice if they still wanted access.

I predict this subscription fatigue will get much worse in 2020 – you can’t ask people to keep paying more and more for content they used to be able to find in one place and expect them to just cough up. So, a key success factor when promoting a new service is to not market yourselves as another Netflix (we already have one and nobody can hope to compete). Instead, it’s vital to find your niche, what your brand can uniquely bring to the table, and market the hell out of it. Don’t just go after people that already have a streaming subscription, they could be those suffering with fatigue already. Instead look to audiences with whom that unique messaging will resonate most, using market insights tools or any first-party data you have to hand to ensure your decisions are backed up by solid data.

Once you’ve got users, make sure you don’t lose them. The 30-day free trial is synonymous with streaming these days and you’re unlikely to secure significant numbers of new users without one, but don’t let those numbers fall off a cliff 29 days after launch. Ensure you are able to segment your CRM data accurately and to a granular level based on people’s viewing habits. This will allow you to create bespoke ads and offers that resonate with your users and convince them that yours is a service worth sticking with, even as others appear in the market.

How every marketer can take advantage

This proliferation of streaming services is just one symptom of the bigger trend of people spending less time watching traditional TV, and more streaming or watching on-demand. If you’re marketing any product or service, this trend should be welcome news. It’s the evolution of our media consumption that has led to the birth of addressable TV. TV advertising used to be for big budgets and broad audiences – all you could choose was which show to appear during and hope you reached the right viewers as a result. But now advertisers have the ability to access highly relevant, specific audiences with addressable TV in the same way they’ve been able to do with digital for years.

In 2018 Roku launched Audience Marketplace, allowing advertisers to access their users based on intent signals from their viewing habits. Thanks to AT&T’s merger with Time Warner, we now have Community – a curated marketplace of publishers through which advertisers can target niche audiences across multiple viewing platforms. LiveRamp extended its IdentityLink offering to connected TVs. In the UK, Sky recently announced that Channel 4 will join its AdSmart platform allowing addressable advertising during Sky programming. Long story short, everyone is jumping on the bandwagon.

What that means is that the lines between digital and traditional media are becoming ever more blurred. Stop thinking of TV as just a place for your big budget spot, or that it’s out of your budget altogether. Marketers have an opportunity to be early adopters of addressable TV and take advantage of its enormous reach and penetration across all age groups, while still maintaining relevance and impact. 

Final thoughts

If you’re hoping to market a new streaming service, you’ve got a challenging year ahead. The market is too cluttered and users are starting to grow weary. More than ever, you have to using relevant for the audiences and invest heavily in retention strategies to ensure you maintain a loyal user base.

If you’re marketing something else on the other hand, more streaming services means more competition in the market. That means more platforms offering an ad-funded option for you to utilize puts advertisers at the advantage of being able to demand highly effective campaigns. Otherwise, you’ll simply take your money elsewhere.

More predictions for 2020

Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. Staff authors are listed here.

About The Author

Laura Collins is Head of Paid Social at UK-based paid media agency, Merkle|Periscopix. In her six years in digital marketing, she has acquired in-depth knowledge of Facebook, Twitter, AdWords, and several other platforms. She has managed accounts across a range of sectors with a specialization in finance & retail. Laura is a regular contributor to Marketing Land and a familiar face on the London speaker circuit.


“I hate this TV” exclaimed my wife for the hundredth time, “I can never get the sound right.” While annoying to her, this comment cut me deeply; you see, I bought the TV as part of last year’s holiday shopping madness and have been regretting it ever since. Regret may be too weak of a word – as I let myself get duped into switching from the brand I originally intended to buy. This is a big-ticket item, so I did a lot of research. I made a long list of brands that I would consider, narrowed in on specific models, checked reviews and did side-by-side comparisons. Upon deciding, I researched buying options and prices and I knew exactly what I was going to buy (Samsung), where I was going to buy it (Amazon), and how much I was going to pay ($797).

Then I bought something else! I was taking advantage of Black Friday to stock up on some items I use regularly when it happened. The big box retailer was teeming with people eagerly filling their carts with great bargains. As I passed by the TV section, I was stopped in my tracks by a low price on a model that I had considered but dismissed from my long list. Overcome with the emotion of the moment and the idea of getting an immediate bargain on something I could take home that day, I opened my wallet, experiencing the dopamine kick that comes from anticipating my purchase.

The positive emotions gained from my purchase soon waned and the aforementioned regret began to kick-in as I realized – aided by my wife’s reminders – that there were good reasons I had decided not to buy that specific model.

It turns out that I am not alone in being overcome with shopping-mania during the holiday frenzy and convinced to make unplanned purchases.  According to Ipsos (my employer), more people expected themselves to make “spur of the moment” buying decisions this holiday season than to stick to their shopping list. Most prospective shoppers (65%) have a list in mind for Black Friday, but even more (72%) say they deviate from it.

We know purchase decisions are impacted by two dynamics, brand desire (what we want) and market effects (in-market factors like price, promotions, and availability). I had a clear desire for my preferred TV brand but was persuaded by the market effects.

During the holidays, the impact of market effects is greater than ever. Bombarded with promotions and driven by the festive spirit, consumers are tempted to reach for convenient or glitzy options, sometimes at the expense of their favorite brands. This is all the truer in the age of one-click purchasing and same-day deliveries.

Despite these challenges, the holiday season steadfastly remains the most important time of year for both consumers and brands. Companies with strong brand equity – built throughout the year – can weather the storm and even capitalize on consumer willingness to try new brands. The surge of emotions that accompany the holidays is an ideal opportunity to forge a lasting connection with consumers new and old alike. As we prepare for this holiday season, keep in mind these five strategies for navigating the pitfalls and possibilities of holiday marketing.

1. The early bird gets the worm

In this fiercely competitive climate, successful brands will build on existing brand equity with a seasonally-appropriate emotional touch. Apple’s 2013 “Misunderstood” is the perfect example of how consistently building equity can pay off when the brand story is bedecked with holiday spirit. In the ad, a teenager is shown butting heads with his family over the time he spends on his phone. The comedy of errors is resolved when it is revealed that he used Apple technology to forge a point around which his family could gather to share memories and create new ones.

The brand’s equity reinforces its positioning as a means of bringing people together, rather than keeping them apart. In turn, the ad’s emotional content, accentuated by seasonal sentimentality, earns Apple a spot in the audience’s heart; right next to their shopping list. Strong positioning is a key part of tapping into holiday purchasing trends, so smart brands will build equity year-round, placing them at the head of the pack when the holiday rush begins.

2. The holidays warm hearts; your brand should too

This time of year, more than any other, consumers are listening to their hearts more than their heads. Ads that are clear, direct, and emotive leverage audience engagement and allow your brand to compete in an environment replete with sentimental ads.  Prominence isn’t enough to secure a place in consumers’ minds though. Ads that are too complex, or deliver volumes of information, will be drowned out by the emotional tenor of the holiday season. Simple and emotive ads, like L.L. Bean’s #12daysofpuppies campaign, are far more likely to grab and hold attention while driving consistent engagement.

The much-anticipated seasonal favorite features curated images of particularly adorable puppies on the company’s official social media account. Followers are encouraged to share pictures of their own festive pups, yielding a seasonal event that has tugged on the public’s heartstrings for years and kept the brand at the forefront of holiday-shoppers’ minds.

3. Go back to basics: bring people together

Traditions unite the nostalgic past with the joyous present, giving us a focal point to gather around, to reminisce, and to create new memories. Brands that successfully integrate themselves within these traditions – or develop their own – build salience year after year. Since Starbucks introduced its annual holiday cup designs in 1997, they’ve become an essential part of the holiday season for thousands.

Each winter brings a new design, and with it a new opportunity to collect, critique and – above all – share. Starbucks’ holiday cups have become such an essential part of consumers’ festive experience that the brand has found itself subject to the ire of consumers when designs fail to meet their expectations.

4. Don’t lose sight of holidays present

While appealing to the swell of holiday feelings is a tried-and-true approach, brands are also enjoying success with ads that touch on the more comic sides of the season. In 2018, KFC promoted their fried chicken with a good-natured jab at traditional turkey dinners.

The often-dry bird many of us tolerate only once a year was contrasted with juicy chicken appreciated year-round. The undercurrent of holiday nostalgia persists (family gatherings around the dinner table) but is given a fresh twist by the acknowledgment of a widely-accepted “secret.”

5. How does your brand express holiday spirit?

REI’s #OptOutside campaign puts this concept into practice by urging consumers to enjoy the outdoors on Black Friday, instead of jostling for the newest bit of camping gear. In what has now become a holiday tradition, REI closes its retail locations and reminds consumers through social media that there are alternatives to a day spent in holiday traffic. Participants can share photos of their experience on a specially-designed platform, adding to the sense of festive cheer.

By aligning their messaging with its brand image, REI authentically reinforces the brand’s mission, integrating it seamlessly into consumer’s holiday experience. They’ve also started a meaningful dialogue about the season’s less-cheery side, giving their audience the tools necessary to generate buzz. Being relevant, after all, requires more than taking a stance on current issues. Ultimately though, the holidays are all about tradition, not innovation, and the #OptOutside campaign’s greatest strength lies in its establishment of a new one: gearing up for the holidays with an excursion into the great outdoors.

Fitting into consumers’ holiday stories

The holiday shopping period is fraught with risk for brands as the frenzy provides fertile ground for marketers and retailers to hijack consumer intent at the last minute. Smart marketers and their agencies steel their defenses all year long, entering the battlefield with as much brand desire in the bank as possible, while also taking advantage of the emotive holiday spirit with captivating communications.

More about retail for the winter holidays

Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. Staff authors are listed here.

About The Author

Peter Minnium is president of Ipsos US, where he leads the US team in helping companies measure and amplify how media, brands, and consumers connect through compelling content and great communications. Prior to his switch to market research, Peter was Head of Brand Initiatives at the IAB focused on addressing the under-representation of creative brand advertising online.