Find answers to questions about Adobe’s compliance with Executive Order 13884.
The U.S. Government’s recent Executive Order regarding Venezuela prohibits almost all transactions and services between U.S. companies and entities and individuals in Venezuela. In order to remain complaint, Adobe will be deactivating all accounts in Venezuela, with the exception of Behance, on October 29, 2019. Customers who purchased directly from Adobe will be refunded by the end of the month for any paid, but unused services. We are working with our partners on the same. We regret the difficulties this causes our customers. We will share more details about how our operations and customer activities might be impacted, as they become available.
Executive Order 13884 was issued with no expiration date – the decision to rescind it rests solely with the U.S. Government. We will continue to monitor developments closely and will make every effort to restore services to Venezuela as soon as it is legally permissible to do so.
If you purchased directly from Adobe, we will refund you by the end of the month for any paid, but unused services. We are working with our partners on the same.
We can confirm that Behance will continue to be accessible in Venezuela.
You have until October 28, 2019 to download any content that you have stored in your Adobe account. After this date your account will be deactivated.
Depending on your plan and app, you can download your files from the following cloud locations:
- Creative Cloud – https://assets.adobe.com
- Lightroom – https://lightroom.adobe.com
- Document Cloud – https://documentcloud.adobe.com
- Adobe Spark: https://spark.adobe.com
Under Executive Order 13884, U.S. companies are severely restricted in the business they carry out within Venezuela. As a result, we are ceasing all activity with entities and individuals in Venezuela as well as those who otherwise meet the criteria of Executive Order 13884 or other U.S. sanctions regulations.
If you believe you received this communication in error, contact Adobe Customer Care so we can review your account and assist.